1-877-624-6247
info@onecontactinc.ca
Customer Service Solutions
Whether you need to 'bulge' your delivery capabilities for program spikes or fully outsource your contact center and fulfillment capabilities - we can help!
Onshore and Offshore Solutions
OCI owns and operates their own call centers in North America and through our extensive network of off-shore centers including South America, India and the Phillipines we can offer solutions tailored to any budget, however you the client will deal with a North America client management team experience in production management and North American Products and Services.
Our hybrid models ensure that clients realize limited travel and inconvenience and very high quality. By cost averaging the aggregate services and leveraging our strong technical solutions, clients may consume services with agents in any of the above locations seamlessly.
We will work with you to determine which aspect of your service suite is suited best for which country of execution weighting financial, quality, attrition and other risks and rewards to help you make an informed decision.
Our hybrid models ensure that clients realize limited travel and inconvenience and very high quality. By cost averaging the aggregate services and leveraging our strong technical solutions, clients may consume services with agents in any of the above locations seamlessly.
We will work with you to determine which aspect of your service suite is suited best for which country of execution weighting financial, quality, attrition and other risks and rewards to help you make an informed decision.