ON DEMAND SERVICES

OCI consults with all customers to assess the best fit of services.  In certain circumstances customers may wish to leverage an on-demand model whereby selective aspects of call center infrastructure are leveraged vs. a full outsource solution.  Typically new product launches, direct response, disaster recover ‘site availability’, and direct response are great applications of OCI on-demand services. To consider our extensive ‘on-demand’ services one must first understand the basic building blocks of a call center.  All centers require:

  • The Facility
  • The People
  • The Technology
  • The Security
  • The Processes (Production Control)
  • The Network
Not all opportunities require all of these aspects delivered as a full outsourcing solution.  In fact, in some cases customers have the facility and which to leverage our technology for short term or smaller programs.  Talk to us about your needs and we will create a bundle that meets them!

Structuring Options:

OCI has many flexible models for pricing On-Demand Services.

Technology:  Retainer Based on Capacity Required plus ongoing consumption fee

Facilities:  Fixed Per Workstation Per Month

People: Hourly

Production Control: Based on ratios agreed to and processes required on behalf of client.