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One Contact awarded U.S. cable business
Toronto, Ontario (July, 2010) – One Contact Inc. has been awarded a long term agreement for inbound customer service serving US cable customers.
As part of the program, One Contact will receive thousands of inbound calls per day and provide analog to digital upgrade directives as well as scheduling of truck rolls and related customer service.
“For several years we have been engaged in Cable and Telecommunications program both in Canada and the United States. Our ability to dynamically size to unpredictable call flows following TV crawls has proven once again that flexibility and attentiveness are key to our success” said Michael Hilmer, CEO OC Communications Group..
About One Contact Inc.
One Contact Inc. is a North-American provider of Business Process Outsourcing services principally in the areas of inbound customer service, outbound sales, data entry and transcription work, and on-demand services which includes infrastructure accessibility for bursting of programs.
As part of the program, One Contact will receive thousands of inbound calls per day and provide analog to digital upgrade directives as well as scheduling of truck rolls and related customer service.
“For several years we have been engaged in Cable and Telecommunications program both in Canada and the United States. Our ability to dynamically size to unpredictable call flows following TV crawls has proven once again that flexibility and attentiveness are key to our success” said Michael Hilmer, CEO OC Communications Group..
About One Contact Inc.
One Contact Inc. is a North-American provider of Business Process Outsourcing services principally in the areas of inbound customer service, outbound sales, data entry and transcription work, and on-demand services which includes infrastructure accessibility for bursting of programs.