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One Contact completes project for global pharmaceutical
Toronto, Ontario (September, 2010) – In June 2010 One Contact was awarded a consulting engagement to help a global Pharmaceutical company address their production concerns within their high end contact center.
One Contact's findings, in conjunction with our customer requirements led the parties to implement a SAAS based ACD/IVR solution with the most advanced management tools and reporting on a very cost effective basis. One Contact led the engagement including platform selection, implementation and ongoing support and business services.
“Many companies are not strong candidates for outsourcing of contact center functions. For this reason, we launched our consulting and integration group in to allow customers to benefit from our years of operational experience to help them get the most of their operations. We are extremely pleased with this successful launch and look forward to continuing our long term relationship. ” said Michael Hilmer, CEO OC Communications Group..
About One Contact Inc.
One Contact Inc. is a North-American provider of Business Process Outsourcing services principally in the areas of inbound customer service, outbound sales, data entry and transcription work, and on-demand services which includes infrastructure accessibility for bursting of programs.
One Contact's findings, in conjunction with our customer requirements led the parties to implement a SAAS based ACD/IVR solution with the most advanced management tools and reporting on a very cost effective basis. One Contact led the engagement including platform selection, implementation and ongoing support and business services.
“Many companies are not strong candidates for outsourcing of contact center functions. For this reason, we launched our consulting and integration group in to allow customers to benefit from our years of operational experience to help them get the most of their operations. We are extremely pleased with this successful launch and look forward to continuing our long term relationship. ” said Michael Hilmer, CEO OC Communications Group..
About One Contact Inc.
One Contact Inc. is a North-American provider of Business Process Outsourcing services principally in the areas of inbound customer service, outbound sales, data entry and transcription work, and on-demand services which includes infrastructure accessibility for bursting of programs.