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One Contact Inc. wins Canadian not-for-profit work
Toronto, Ontario (January, 2010) – One Contact Inc. (OCI) has been awarded inbound customer service work for an important Canadian not-for-profit association.
OCI will be handling all inbound calls for a myriad of complex requests associated with regulatory matters as well as procedural and collections items.
The customer determined that they could not scale with demand internally and immediately realized financial and quality benefits from launching with OCI. “OCI continues to make our mark in the mid-market ‘boutique’ offering as evidenced by this transaction. Very few BPO providers can economically and effectively serve sub 100, or even sub 50 seat transactions as well as OCI can. Our customer knew what they needed and supported the process very strongly from a transitional standpoint and we are very happy to have them on board.” – Michael Hilmer, CEO
About One Contact Inc.
One Contact Inc. is a North-American provider of Business Process Outsourcing services principally in the areas of inbound customer service, outbound sales, data entry and transcription work, and on-demand services which includes infrastructure accessibility for bursting of programs.
The customer determined that they could not scale with demand internally and immediately realized financial and quality benefits from launching with OCI. “OCI continues to make our mark in the mid-market ‘boutique’ offering as evidenced by this transaction. Very few BPO providers can economically and effectively serve sub 100, or even sub 50 seat transactions as well as OCI can. Our customer knew what they needed and supported the process very strongly from a transitional standpoint and we are very happy to have them on board.” – Michael Hilmer, CEO
About One Contact Inc.
One Contact Inc. is a North-American provider of Business Process Outsourcing services principally in the areas of inbound customer service, outbound sales, data entry and transcription work, and on-demand services which includes infrastructure accessibility for bursting of programs.